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FAQ
1. How long can I get the feedback after we send the inquiry? 
On working days, we will reply to you on the same day after receiving the inquiry.
2. Are you a direct manufacturer or trading company?
We are a processing factory, and we also have our own international trade department. We produce and sell by ourselves, integrating industry and trade.
3. What products can you offer?
We mainly produce sandwich makers, grills, waffle makers, electric irons, and other household appliances.
4. Can you do customized products?
Yes, we can make customized products, and we can develop and produce products according to the drawings or samples provided by customers.
5. How about the capacity of your company?
We have 5 production lines, each with 25 people, and can be expanded to 10 lines. Our annual production capacity exceeds 4 million units.
6. How many employees does your company have?
The company currently has more than 250 employees.
7. How does your company ensure product quality?
Implement strict production management control measures. Including procurement management of raw materials, control of production processes, quality control of the production process, etc. After product production is completed, comprehensive product testing is conducted, including performance testing, reliability testing, environmental adaptability testing, etc. Through testing, we ensure that the performance and stability of the product under various conditions of use can meet the design requirements. Establish a sound after-sales service system to provide consumers with quick responses and effective problem-solving services. Process consumers promptly complaints and repair requests, enhancing consumer confidence in product quality.
8. What’s the payment term?
When quoting, we will confirm the transaction method with you, whether it is FOB, CIF, CNF, or other methods. For mass production, we usually pay 30% in advance and then pay the balance upon receipt of the bill of lading. Our payment method is mostly T/T, of course, L/C, and D/P are also acceptable.
9. How do deliver the goods to us?
Usually we ship by sea, because we are in Ningbo, we are only 80 kilometers away from Ningbo Port, and sea export is very convenient.
10. Where are your products mainly exported to?
Our products are mainly exported to Russia, Germany, Japan, Spain, Italy, the United Kingdom, South Korea, Australia, the United States, Canada and other countries around the world.
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